If you wish to contact us with a question about your membership please provide us with your:
- member ID (number) or email address originally used to sign up.
You can find your member ID at the bottom of emails we send you.
If you have a question about a payment please help us to locate it by including the following information. We may not be able to find your payment details without this.
- the name on the card that was billed
- the amount you were billed
- the date you were billed
- the last 4 digits (only) of the card number that was billed
- the website you are a member of (Plentymorefish Single / Silver / Naughty / Chritian Pond etc)
All emails should be sent to:
Our Customer Care team receive a high volume of emails and we aim to reply within 72 hours. Please include the above details with your question to help us find your account and respond to your enquiry.
For your security, please do not email us your full card number, CVV or full password. We will never ask you for this information via email.